May 9, 2010

Western Union, Edsa Central Branch

I am quite aware of Western Union as I've done couple of money transfers in the past.
Last May 17 I came across this Western Union Branch located at the 1st Level Sto. Cristo St., Pavillion Complex, EDSA Central, Mandaluyong City.
Lito Morales is the frontliner who assisted me that day. He is super courteous and helpful. He elevated the meaning of Customer Service. If more frontliners will be as effective as he is, many clients will be happier paying their bills.


This eBIZ serves free coffee, juice or water.

They even set up a television so clients may be entertained while waiting.






2 comments:

  1. I like reading writeups about good customer service. I just hope more companies follow suit. Many establishments need to improve theirs after all. :)

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  2. You're right Ruth, many companies MUST follow suit. I used to work as Customer Relations Officer so I know how it feels when clients tells you how happy they were with your services.

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Thank you for the joyful comments!